Looking for support for yourself or someone close to you?
Tell us what you have in mind and ask us anything you’d like to know. We’ll listen, explain how we can help and talk through whether we’re a good fit.
The information you provide will be used to respond to this enquiry and determine whether our supports may be suitable. Please see our Privacy Policy for information about how we collect, use and protect personal information.
Ask about support in your local area.
Choosing a provider means finding people you feel comfortable having in your life. You want to know they’ll listen, follow through and understand what matters to you.
When you contact Anoura Care, we make time to talk about those things alongside the practical help you need. Tell us what’s worked before, what you’d like done differently and what would help you feel confident getting started.
A few things we get asked. If you can’t find the information you need, contact Anoura Care and our team is more than happy to assist.
When you contact Anoura Care, let us know if you’d like to meet a potential worker before agreeing to regular support. We can discuss the options for an introduction and explain any arrangements or costs beforehand.
It’s a chance to have a conversation, ask questions and get a sense of how you feel together. You might want to talk about shared interests, how you like to communicate or the help you’re looking for. Someone you trust can join you if that helps you feel comfortable.
Afterwards, tell us what you thought, including anything you’re unsure about. Your feedback helps us understand whether the match feels right or whether we should explore another option.
Someone can do their job well and still have a different personality or communication style from yours. Being comfortable together matters, so please tell us if the connection isn’t there.
We’ll listen to what feels missing and discuss whether a different approach or another worker could be a better fit. You can speak with our team directly if you’d find that easier than raising it with your worker.
You don’t need to find fault with someone to explain a preference. Perhaps you enjoy more conversation, prefer a quieter person or feel that you’re having to explain yourself too often. Those are useful things for us to understand when reviewing your match.
Yes, you can tell us your preference when discussing personal care. We understand that gender can be important to your comfort, privacy, cultural beliefs or personal experiences.
We’ll take your request into account and explain what’s possible with the workers available. If we can’t meet your preference at your requested times, we’ll discuss the options with you before arranging support, so you can decide what you’re comfortable with.
Tell us which language and dialect you prefer, along with how comfortable you feel communicating in English. We’ll check availability and be clear about whether we have a suitable worker.
If a language match isn’t available, we’ll talk with you about what would make communication comfortable and reliable. That could include discussing interpreter options or involving a person you choose, with your permission. We’ll explain any arrangements and potential costs before you agree.
We also recognise that being able to exchange basic information can feel different from having a relaxed conversation. If speaking the same language is essential to you, please say so. We’ll respect that preference and be honest about what we can offer.
A familiar face can be reassuring, but you may also want to keep your support separate from your wider community. We’ll ask how you feel about any existing connection and take privacy concerns seriously when discussing your worker match.
Knowing someone socially doesn’t give a worker permission to discuss your care, repeat personal conversations or share updates with family members. Information about your support should only be shared with your consent or where there is a lawful reason to do so.
We also expect workers to respect your decisions about who is involved. Family or community expectations should never be assumed to reflect your wishes.
If a connection starts to feel uncomfortable, contact Anoura Care and speak with our team privately. We can discuss the concern, clarify boundaries and explore a different worker where needed and available.
We’ll discuss cover arrangements with you and let you know about changes as soon as we can. Where a suitable replacement is available, we’ll explain who they are and check any important preferences before arranging the visit.
For planned leave, there may be time to talk through the change beforehand. Unexpected illness can mean less notice, but clear communication still matters.
Please tell us which parts of your routine are essential and how you feel about unfamiliar workers. If we can’t arrange suitable cover, we’ll explain the situation and discuss the available options with you.
